Bitrix24 and CRM Implementation and Customization

You have a CRM, but no order?

Here's a familiar picture: the company buys Bitrix24, pipelines get set up "however it worked out", and six months later the system is full of thousands of stalled deals, duplicate contacts and sales reps who still track clients in a notebook. Management opens a report — and doesn't trust the numbers.

The problem is almost never the CRM itself. The problem is that nobody configured it around your real sales process or connected it to the rest of your systems.

What I do

• CRM audit — I find forgotten deals, duplicates, empty required fields and pipeline bottlenecks, and show you the picture for each sales rep.
• Process-driven setup — pipelines, stages, automation rules and workflows that mirror how you actually sell.
• Every channel in one place — your website, phone system, Telegram, WhatsApp, Viber and marketplaces feed into the CRM automatically.
• Duplicate detection — even when the same number is saved as 093…, +38093… and (093) … (one Ukrainian number in three different formats).
• Apps inside Bitrix24 — tabs in CRM records, a knowledge base, a CRM health check and custom reports right in the left menu.
• Reports — conversion by source, response time, plan vs. actual, loss reasons — generated automatically every day.

The result

Your sales team works in one system, management sees real numbers, and leads no longer slip through the cracks between channels. You stop paying for a CRM nobody uses.

Systems I work with

Bitrix24 (cloud and on-premise, REST API, apps), Vtiger CRM, integrations with 1C / BAS, WooCommerce, OpenCart, Asterisk / FreePBX, Telegram, WhatsApp, Viber.