Agribusiness
CRM, 1C and Telephony for an Agricultural Company
Vtiger CRM with 1C data exchange, Asterisk PBX monitoring and missed-call alerts in Telegram, each tagged with the responsible sales rep.
The challenge
An agricultural company handles a large volume of clients by phone. The CRM, 1C and the phone system lived in separate silos: missed calls fell through the cracks, and client and shipment data had to be reconciled by hand.
The solution
CRM with 1C data exchange
I deployed Vtiger CRM (SalesPlatform) in Docker with a 1C exchange module, so clients and documents sync between the two systems. I also set up database backups.
Telephony → Telegram
A Python service monitors the Asterisk / FreePBX PBX and posts missed and completed calls to a Telegram group. Every extension is mapped to a sales rep, so it's immediately clear who needs to call back.
Automation scripts
A set of scripts for working with Vtiger web services — bulk operations and data exchange with no manual work.
The result
A missed call no longer goes unnoticed: the whole team sees it in Telegram along with the person responsible. The CRM and 1C run on a single set of data, and the database is protected by backups.
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