Telegram Bots and Messenger Integrations
Alerts, requests, reports and mini apps right inside the messenger everyone already uses.
The messenger every employee already has open
No need to make your team install new apps or learn new interfaces. Everyone already has Telegram open — so it makes sense for important events and actions to show up right there.
What my bots can do
- Instant lead alerts — from your website, CRM or marketplace. The right person sees the customer within seconds.
- Missed calls — the bot reports who called and which sales rep needs to call back.
- Management report — sales, leads and conversion every morning, without opening the CRM.
- Order status for customers — customers check where their order is on their own instead of calling a sales rep.
- Internal requests — repairs, purchasing, access passes, warehouse tasks — with photos and completion tracking.
- Telegram ↔ CRM bridge — conversations from groups and chats flow into Bitrix24, including large files.
- Telegram Web Apps — a catalog, booking or customer account with a full-featured interface inside the messenger.
Pricing
| Bot type | What's included | Price |
|---|---|---|
| Notifications | Leads, calls and reports sent to a chat | from $200 |
| Integrated bot | Conversation flows, CRM / 1C / website, database | from $500 |
| Telegram Web App | Interface, catalog or customer account, payments | from $1,500 |
The result
Response time to customers drops from hours to minutes, and management keeps a finger on the pulse without opening five different systems.
Related case studies
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WhatsApp, Viber and Telegram in Bitrix24 Open Channels
Sales reps reply to customers on WhatsApp, Viber and Telegram right from Bitrix24 — conversations no longer live on personal phones.
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Bringing Order to Bitrix24 for a Renovation and Construction Company
Management sees forgotten deals for each sales rep, the sales report generates itself, and new hires learn from a knowledge base right inside the CRM.
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Online Store Orders Flowing Automatically into Bitrix24 and Telegram
Sales reps no longer copy orders from the store into the CRM — each order appears in Bitrix24 instantly, and the team hears about it in Telegram.
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